Running into an issue, have a suggestion, or need help with your account? Email us at the address below — we usually reply within 1-2 business days.
01 Frequently Asked Questions
My Plus purchase / gold pack didn't show up: Make sure you're connected to the internet and restart the app. If it still doesn't appear, email us a screenshot of your App Store/Google Play purchase receipt.
I'm not getting the daily reminder notification: Check that notifications are allowed for Kelime Arası in your device Settings, then toggle Daily Reminder off and back on from the app's Settings screen.
I want my data deleted: Almost all game data lives only on your own device — deleting the app removes most of it. For data processed through Online Duel, you can email us a deletion request.
I hit a bug or crash: Tell us what you were doing, which screen you were on, and a screenshot if possible — that helps us fix it much faster.